Exchanges and Returns
At TROPICANA BEACH, our commitment is to ensure your satisfaction and happiness with every purchase. To this end, we have developed our exchange, return, and refund policy, always with the respect and care you deserve! 💕
How to Request Exchanges and Returns:
To request an exchange or return quickly and conveniently, use our customer service channel for exchanges: contato@tropicanasite.com.br
Exchanges:
To carry out an exchange, you must send a detailed request to the email address above.
The exchange notification must be made within 15 days of receiving the merchandise.
After the exchange is confirmed, you must send the products in the following conditions:
The package must include all documents received.
The product must be new, show no signs of use or washing, and have the tag intact.
After a quality analysis, we will approve the exchange and send an exchange voucher to your email so you can place a new order on our website. Shipping for the exchange to our store is covered by TROPICANA BEACH.
Returns:
To request a return, use the return system via the same email address above. The return notification must be made within 7 days of receiving the merchandise.
The products must be sent in the following conditions:
All documents received must be included in the package.
The product must be new, with no odor, signs of use or washing, and have the tag intact.
After a quality analysis, we will issue a refund via credit card reversal or deposit into a bank account provided by the customer, provided that the quality requirements are met according to our return policy.
Refunds:
The refund will be issued via credit card reversal or deposit into a bank account provided by the customer, after the analysis and approval of the return in accordance with our policy.
The timeframe for credit card reversals is up to 10 days after receipt of the returned item. Refunds by bank deposit will occur within the same period.
We point out that credit card reversals may take up to 60 days to appear on your statement, depending on the card issuer's policy.
We are available to answer any questions and ensure your total satisfaction. Contact us through our communication channels: email, phone, WhatsApp, Instagram, or Facebook.
Sincerely,
TROPICANA BEACH Team
How to Request Exchanges and Returns:
To request an exchange or return quickly and conveniently, use our customer service channel for exchanges: contato@tropicanasite.com.br
Exchanges:
To carry out an exchange, you must send a detailed request to the email address above.
The exchange notification must be made within 15 days of receiving the merchandise.
After the exchange is confirmed, you must send the products in the following conditions:
The package must include all documents received.
The product must be new, show no signs of use or washing, and have the tag intact.
After a quality analysis, we will approve the exchange and send an exchange voucher to your email so you can place a new order on our website. Shipping for the exchange to our store is covered by TROPICANA BEACH.
Returns:
To request a return, use the return system via the same email address above. The return notification must be made within 7 days of receiving the merchandise.
The products must be sent in the following conditions:
All documents received must be included in the package.
The product must be new, with no odor, signs of use or washing, and have the tag intact.
After a quality analysis, we will issue a refund via credit card reversal or deposit into a bank account provided by the customer, provided that the quality requirements are met according to our return policy.
Refunds:
The refund will be issued via credit card reversal or deposit into a bank account provided by the customer, after the analysis and approval of the return in accordance with our policy.
The timeframe for credit card reversals is up to 10 days after receipt of the returned item. Refunds by bank deposit will occur within the same period.
We point out that credit card reversals may take up to 60 days to appear on your statement, depending on the card issuer's policy.
We are available to answer any questions and ensure your total satisfaction. Contact us through our communication channels: email, phone, WhatsApp, Instagram, or Facebook.
Sincerely,
TROPICANA BEACH Team